Política de reembolso

Return / Refund Policy

Last updated [July 10, 2022]


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit for US customers. There will be a flat $30 fee for international returns, but all exchanges are free. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the shipping date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at proteckdservice@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in a package and include your proof of purchase/and the return form provided, and mail your return.

Please note, we will take care of any returns as needed. We will email you a prepaid shipping label for any returns for US orders. All International Customers will be deducted a flat $35 from the refund for return postage/customs costs.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 5-7 days to process returns from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

312-774-8194

proteckdservice@gmail.com